Return Policy

RETURN / CANCELLATION TERMS

All products offered for sale on the Meya Atelier website are made to order.

For this reason, returns and cancellations are not accepted. This information is clearly stated on each product’s detail page, and by placing an order, the customer is deemed to have accepted this condition.

DEFECTIVE OR FAULTY PRODUCTS

If you believe that the product you received is defective or faulty, you must notify Meya Atelier in writing within 2 days of delivery. Notifications made after this period will not be accepted.

Once your request is reviewed and approved, you will be informed about the next steps. Until the product reaches Meya Atelier, all responsibility remains with the customer.

Products sent for inspection must be:

  • Unused and undamaged

  • In their original condition

  • Returned with original packaging, tags, and accessories

Products with removed tags or signs of use will be considered accepted by the customer, and no return or exchange will be processed.

EXCHANGE TERMS

  • Exchanges are allowed only for defective or faulty products and can be made once per product.

  • A second exchange request will not be accepted.

  • Used products, items that have lost their original condition, or products with missing tags are not eligible for exchange.

Shipping costs for exchange requests are the responsibility of the customer. Meya Atelier does not cover shipping costs for exchanges. Products must be sent via a courier company with shipping paid by the sender.

EXCHANGE PROCESS

  • Once the product reaches us, it will be inspected for compliance with our exchange policy.

  • If eligible, the exchange process will be completed within 2–5 business days.

  • If the product does not meet the exchange criteria, it will be returned to the customer with shipping costs payable by the receiver.

IMPORTANT NOTES

  • This policy applies to clothing and dress products sold by Meya Atelier.

  • Discounted products are not eligible for return or exchange.

  • Products damaged due to use (torn, deformed, stained, altered, washed, or otherwise worn) are not eligible for return or exchange.

As required by law, all orders are shipped with a delivery note and invoice. Any approved exchange shipment must include the original invoice. Requests without an invoice will not be processed.

For all inquiries regarding defective products, please contact us at info@meya-atelier.com.